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Can't figure this out?


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I have some remote users getting to a $0.00 view page on their order and I am not sure how they are getting there. I have livezilla and it tracks the pages as follows:






I am not sure how they are getting to the view screen without entering domain information or having a plan selected. The view screen show $0.00 with the startover button ready to click on and the checkout button is not highlighted (its dim and cannot be clicked on).


It looks like they are using mozilla firefix browser. I have tried this now for over 30 minutes and cannot duplicate it.


Can someone help or shed some light on this for me?

Any help would be appreciated.

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