openmind Posted January 9, 2009 Share Posted January 9, 2009 (edited) This had me stumped this afternoon until I realised I was being too logical and WHMCS was being, well, dense I've got WHMCS creating Helm reseller accounts without any problems at all. I had moved onto the user plans and WHMCS was failing to create the account on Helm. Looking at the Helm error logs I realised that Helm was rejecting the request because it didn't know which reseller to assign the account to. I changed the server module to use the reseller login instead of admin and bingo, it works. Now to me this seems backward in that I now have to create two server modules, one for users and one for resellers whereas it would be a lot simpler to simply create a new field in the service settings that passed the reseller account number as well as the plan ID. There's two hours of my life I'll not see again Edited January 9, 2009 by openmind 0 Quote Link to comment Share on other sites More sharing options...
scurrell Posted January 10, 2009 Share Posted January 10, 2009 There's two hours of my life I'll not see again Compare it to the number of hours you've probably spent trying to get Helm 4 working, and it'll put it all in perspective.... 0 Quote Link to comment Share on other sites More sharing options...
dmc_ss Posted January 10, 2009 Share Posted January 10, 2009 Helm4 huh - why even bother! Considering show Parallels have treated us Helm users it amazes me how Plesk has lasted so long. 0 Quote Link to comment Share on other sites More sharing options...
openmind Posted January 10, 2009 Author Share Posted January 10, 2009 Compare it to the number of hours you've probably spent trying to get Helm 4 working, and it'll put it all in perspective.... Very true 0 Quote Link to comment Share on other sites More sharing options...
CSNM-Carl Posted January 15, 2009 Share Posted January 15, 2009 The benefit of having 2 server modules is you can email resellers & shared hosting customers separately. Useful for things like migrations when you only need to relay certain information to the shared customers and things like IP addresses to the resellers. 0 Quote Link to comment Share on other sites More sharing options...
scurrell Posted January 16, 2009 Share Posted January 16, 2009 The benefit of having 2 server modules is you can email resellers & shared hosting customers separately. Good thinking. 0 Quote Link to comment Share on other sites More sharing options...
openmind Posted January 16, 2009 Author Share Posted January 16, 2009 Not really as you would just email accounts with reseller packages or normal packages if you wanted to contact them The way it is setup now implies you have a server for reseller and a server for users which I can bet is not the norm for the vast majority of hosts... 0 Quote Link to comment Share on other sites More sharing options...
CSNM-Carl Posted January 16, 2009 Share Posted January 16, 2009 Not really as you would just email accounts with reseller packages or normal packages if you wanted to contact them The way it is setup now implies you have a server for reseller and a server for users which I can bet is not the norm for the vast majority of hosts... But that would also email resellers with Linux reseller plans, what if you only wanted Windows resellers to get the email 0 Quote Link to comment Share on other sites More sharing options...
openmind Posted January 16, 2009 Author Share Posted January 16, 2009 Then you would email clients with the specific reseller plan, I didn't make that clear enough in my last post 0 Quote Link to comment Share on other sites More sharing options...
CSNM-Carl Posted January 16, 2009 Share Posted January 16, 2009 I guess so, but it would be a bit tedious having to send a separate email to each plan - to my knowledge the mass mail system does not let you choose multiple hosting plans when sending a mass email. 0 Quote Link to comment Share on other sites More sharing options...
redham Posted January 25, 2009 Share Posted January 25, 2009 I guess so, but it would be a bit tedious having to send a separate email to each plan - to my knowledge the mass mail system does not let you choose multiple hosting plans when sending a mass email. If you first use the filter to get down to the accounts you want to email and then select those accounts to email you can select just about any group you like. 0 Quote Link to comment Share on other sites More sharing options...
snake Posted January 30, 2009 Share Posted January 30, 2009 can resellers also use WHMCS for their billing of their customers, or do they have to use the CP billing system? Phil are you planning on upgrading to HELM4 then? I have bit the bullet and decided to move to DNP. 0 Quote Link to comment Share on other sites More sharing options...
openmind Posted January 30, 2009 Author Share Posted January 30, 2009 can resellers also use WHMCS for their billing of their customers, or do they have to use the CP billing system? Yes they can but they need to run their own WHMC install. Phil are you planning on upgrading to HELM4 then? I have bit the bullet and decided to move to DNP. I'd rather poke myself in the eye with a pointy stick than upgrade to v4 I'm evaluating DNP now that they support ColdFusion but moving H3 to it could be a nightmare... 0 Quote Link to comment Share on other sites More sharing options...
snake Posted January 30, 2009 Share Posted January 30, 2009 Is the resellers WHM install totally separate or somehow linked into yours? I.E, does it know they are a reseller and not the admin and limit what they can do. The CF support in DNP is not yet sufficient, it doesn't create the required CFIDE and JRUNSCRIPTS virtual directories, so CF sites wont work properly unless you go and create them all manually. I have advised them what they need to do and I have been told it should be in the next release. 0 Quote Link to comment Share on other sites More sharing options...
openmind Posted January 30, 2009 Author Share Posted January 30, 2009 The resellers install of WHMCS is completely separate to yours which is the way it should be to be honest. After all, you are not responsible for billing their customers. DNP - Yep saw that. Can it support DSN creation and sandboxing as well? 0 Quote Link to comment Share on other sites More sharing options...
snake Posted January 30, 2009 Share Posted January 30, 2009 He has been trying to use my API to create DSN's, but it looks like there is a bug as the DSN's do not work unless you re-save them via the admin. Unfortunately I do not have the time right now to look at it though. I think everything worked OK in HELM4 with my API, so I guess he could use the older version that they are using, I don;t know where to download it from though. 0 Quote Link to comment Share on other sites More sharing options...
dmc_ss Posted August 15, 2009 Share Posted August 15, 2009 I'm asking this here since I'm not sure where else to put it. Does anyone know how to change the hosting package assigned to a domain in Helm. The reason being I need to seperate several domains currently under one Helm user account into seperate packages with seperare users. Thanks in advance. 0 Quote Link to comment Share on other sites More sharing options...
scurrell Posted August 15, 2009 Share Posted August 15, 2009 I'm asking this here since I'm not sure where else to put it. Does anyone know how to change the hosting package assigned to a domain in Helm. The reason being I need to seperate several domains currently under one Helm user account into seperate packages with seperare users. Thanks in advance. That's a question for the Helm forums, but the answer is the free Helm Toolbox Once you've created the users and packages, you can move the domains from one to another. 0 Quote Link to comment Share on other sites More sharing options...
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