itboss Posted December 25, 2008 Share Posted December 25, 2008 Thank you for the Knowledgebase fix...but...I have another problem. After upgrading to v3.8.1, my Knowledgebase categories are still there and when I click a question, it shows empty. In the status bar of IE7, it still shows the old path and not the new one its supposed to be. How can I correct this please?? Thanks 0 Quote Link to comment Share on other sites More sharing options...
michael_s Posted December 26, 2008 Share Posted December 26, 2008 Just wanted to add that the upgrade from 3.7.2 to 3.8.1 was smooth, there were no issues whatsoever. Be sure to use decent file comparison tool so you can properly update any of your modified files and custom templates with new code. Also make sure you delete your cache/log out after making the updates and log back in to see the new features 0 Quote Link to comment Share on other sites More sharing options...
Sophia Posted January 5, 2009 Share Posted January 5, 2009 Thank you for the Knowledgebase fix...but...I have another problem. After upgrading to v3.8.1, my Knowledgebase categories are still there and when I click a question, it shows empty.In the status bar of IE7, it still shows the old path and not the new one its supposed to be. How can I correct this please?? Thanks I got the very same problem, see here http://sophiahosting.com/support/knowledgebase.php Any ideas? They articles do show up fine in the admin section, I even tried to resave them or add another article, but it remains empty. Any ideas? 0 Quote Link to comment Share on other sites More sharing options...
redrat Posted January 5, 2009 Share Posted January 5, 2009 Hi Sophia. I had this problem earlier and raised a ticket with the following response which advice worked. Search Engine Friendly urls are where an url which once was "/knowledgebase.php?action=view&id=1" becomes "/knowledgebase/1/How_do_I_access_my_control_panel.html". You can enable or disable these for the announcements, downloads and knowledgebase sections of the WHMCS client area. To do that, go to Configuration > General Settings > Other tab and tick or untick the box for "KB SEO Friendly URLs" If enabled one more step is needed . You must rename the htaccess.txt file to .htaccess in the whmcs root directory Don't forget to empty your cache as well. Hope this works for you. 0 Quote Link to comment Share on other sites More sharing options...
Sophia Posted January 5, 2009 Share Posted January 5, 2009 Thanks for your quick reply, alas, no nice I never had friendly URLs enabled, but I did briefly and renamed the htaccess.txt too, deleted the cache, but nothing. Then I put everything back the way it was, renamed .htaccess back to htaccess.txt, delete the cache once again, but nothing. Guess it's time for a ticket Thanks once again! 0 Quote Link to comment Share on other sites More sharing options...
redrat Posted January 5, 2009 Share Posted January 5, 2009 Awwww. That sucks. Good luck resolving this. I've got separate issues of my own atm that I'm struggling to resolve but with a couple of mods. Best wishes anyway. 0 Quote Link to comment Share on other sites More sharing options...
redrat Posted January 5, 2009 Share Posted January 5, 2009 Just a thought though a long shot......did you try emptying templates_c as well? 0 Quote Link to comment Share on other sites More sharing options...
Sophia Posted January 7, 2009 Share Posted January 7, 2009 Ooh that is the one I emptied, I thought that WAS the cache... is there another place where you can empty it? 0 Quote Link to comment Share on other sites More sharing options...
redrat Posted January 7, 2009 Share Posted January 7, 2009 /templates_c is the only WHMCS cache you'll ever need to empty. Of course, you also have your browser's cache to empty on occasions. 0 Quote Link to comment Share on other sites More sharing options...
Sophia Posted January 7, 2009 Share Posted January 7, 2009 Ok, thanks No, it's not the browser cache I confirmed that. Ticket is sent! 0 Quote Link to comment Share on other sites More sharing options...
Sophia Posted January 7, 2009 Share Posted January 7, 2009 Ok, I got my answer, and I do feel rather silly... but while I updated the custom template files that I EDITED, I forgot to update the ORIGINAL template files... All I had to do was overwrite them with the standard template files. Duh! 0 Quote Link to comment Share on other sites More sharing options...
redrat Posted January 7, 2009 Share Posted January 7, 2009 Good stuff. Glad you got it sorted. Everyone is silly sometimes when it comes to computery type stuff........even the best. 0 Quote Link to comment Share on other sites More sharing options...
dreamcon Posted February 3, 2009 Share Posted February 3, 2009 i tried everything here can anyone please help me in this on right hand panel it has left some glitch, did any one face the same any help would be appreciated Please checkhttp://www.dreamconsultancy.com.au/manage_my_account.php 0 Quote Link to comment Share on other sites More sharing options...
dmc_ss Posted February 3, 2009 Share Posted February 3, 2009 I don't see any glitch?? 0 Quote Link to comment Share on other sites More sharing options...
waddy Posted February 5, 2009 Share Posted February 5, 2009 If i enable the SEO Friendly urls, rename to .htaccess, all my images appear as dead links? Turn it off, rename to htaccess.txt, all works perfectly... 0 Quote Link to comment Share on other sites More sharing options...
sparky Posted February 5, 2009 Share Posted February 5, 2009 If i enable the SEO Friendly urls, rename to .htaccess, all my images appear as dead links? Turn it off, rename to htaccess.txt, all works perfectly... You may have the full path in the url for the images. you will need to make the url to the image a relative path eg.. <img src="http://domain.com/whmcs/templates/portal/images/image.jpg" /> to <img src="templates/portal/images/image.jpg" /> 0 Quote Link to comment Share on other sites More sharing options...
waddy Posted February 7, 2009 Share Posted February 7, 2009 Thanks Sparky. That was it. I was also pointed to this, if anyone else has the issue: http://forum.whmcs.com/showthread.php?t=16470 0 Quote Link to comment Share on other sites More sharing options...
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