tsiedsma Posted December 11, 2008 Share Posted December 11, 2008 Facts: I have Continuous Invoice Generation turned on. Suspend days is set to 30. Invoices Generate 10 days in advance I have a customer that is 2 months dilenquent Inv # Invoice Date Due Date Total Payment Method Status 4 11/28/2008 12/08/2008 $1.00 PayPal Paid 3 11/20/2008 11/08/2008 $11.00 PayPal Unpaid 2 09/28/2008 10/08/2008 $11.00 PayPal Unpaid 1 08/29/2008 09/08/2008 $1.00 PayPal Paid His account was suspended on 11/8/08 He paid invoice 4 today 12/11/08 and his account was unsuspended. Do I need to change something in my configuration? I know it will autosuspend tomorrow morning, but that is just weird. Why would paying the most recent invoice unsuspend his account when he still has 2 dilenquent invoices to pay? 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted December 12, 2008 Share Posted December 12, 2008 Why would paying the most recent invoice unsuspend his account when he still has 2 dilenquent invoices to pay? Paying *an* invoice unsupends the service using the current logic, not paying *all* due invoices - a logic flaw IMHO but not a critical issue 0 Quote Link to comment Share on other sites More sharing options...
tsiedsma Posted December 12, 2008 Author Share Posted December 12, 2008 So this is normal / expected behavior based on the current functionality of WHMCS? Thanks 0 Quote Link to comment Share on other sites More sharing options...
tsiedsma Posted December 31, 2008 Author Share Posted December 31, 2008 The other side is if continuous generation is off, a customer gets suspended and no more invoices are generated. If the customer pays the old invoice before the termination, their account is re-activated but the next day gets suspended again because they are past their "Would be due date" if an invoice would have been created. It seems like something that should be fixed or at least looked into. 0 Quote Link to comment Share on other sites More sharing options...
websavers Posted April 23, 2012 Share Posted April 23, 2012 Facts:I have Continuous Invoice Generation turned on. Suspend days is set to 30. Invoices Generate 10 days in advance I have a customer that is 2 months dilenquent Inv # Invoice Date Due Date Total Payment Method Status 4 11/28/2008 12/08/2008 $1.00 PayPal Paid 3 11/20/2008 11/08/2008 $11.00 PayPal Unpaid 2 09/28/2008 10/08/2008 $11.00 PayPal Unpaid 1 08/29/2008 09/08/2008 $1.00 PayPal Paid His account was suspended on 11/8/08 He paid invoice 4 today 12/11/08 and his account was unsuspended. Do I need to change something in my configuration? I know it will autosuspend tomorrow morning, but that is just weird. Why would paying the most recent invoice unsuspend his account when he still has 2 dilenquent invoices to pay? This is all still an issue and should be checked into by WHMCS staff. I see two problems with continuous invoicing: 1. As tsiedsma noted, paying the latest invoice causes the product to unsuspend when it shouldn't since the customer still hasn't paid the other invoices 2. There should be an option under Continuous invoice generation that says "only if product is active". The justification for having that option is that if the product is suspended sometime after the period covered by invoice 2, invoice 3 has been sent, but the customer is not receiving service during that period. Essentially I'd like for the client to be forced to pay all invoices that were generated when the service was active before un-suspension occurs. 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.