Paul__ Posted November 24, 2008 Share Posted November 24, 2008 I've played with the online demo, and searched this forum but cannot see the answer. Is it possible to set a due date on support tickets? I can see that you could add a custom field, but I would like to be able to sort by due date in the tickets list. 0 Quote Link to comment Share on other sites More sharing options...
0 crownpointdesign Posted January 20, 2012 Share Posted January 20, 2012 Realistically speaking, NO. You can set a custom field and add that field to the view tickets template, but in the general overview, there is no way to do 3 key things. 1. Set Due Date 2. See Who it's for (from the main ticket page) 3. Quickly Assign to team members (you have to click into the ticket, then click options... kinda clunky) You can customize the ticket view so that it alleviates some of this, but it still leaves the main list overview page without. 0 Quote Link to comment Share on other sites More sharing options...
0 rmbpantek Posted January 20, 2012 Share Posted January 20, 2012 Although there is no due date, escalation rules can bet set up. If a ticket has no activity for a set amount of time, reminders can be sent out. 0 Quote Link to comment Share on other sites More sharing options...
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Paul__
I've played with the online demo, and searched this forum but cannot see the answer. Is it possible to set a due date on support tickets?
I can see that you could add a custom field, but I would like to be able to sort by due date in the tickets list.
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