Not creating Helm username properly

[TDub]

I'm a little perplexed. I added a new hosting product to WHM. I manually create the account in the control panel by putting in the username and password in Helm and then clicking create in the module settings on the products page, yet WHM replaces that with its own username and password both in WHM and in the control panel.

 

So how do I get WHM to set up the username and password on the server that *I* tell it to? If I provide a username and password, it should always override an auto-generated one.

[openmind]

I noticed this the other day too Tony, no answer as to why it does this though...

[AndyW]

I'm a little perplexed. I added a new hosting product to WHM. I manually create the account in the control panel by putting in the username and password in Helm and then clicking create in the module settings on the products page, yet WHM replaces that with its own username and password both in WHM and in the control panel.

 

So how do I get WHM to set up the username and password on the server that *I* tell it to? If I provide a username and password, it should always override an auto-generated one.

 

1st If you have created the User let say ABC123 in HELM and then are using WHMCS create module, WHMCS will detect the username as already available and create an alternate.

 

2nd on HELM 3 module, do the following, goto the new hosting package, enter the chosen username and password (user should-not be present in HELM) and save. Then click the create button and the account will be created as desired.

 

WHMCS as yet doesnot use the 'user-prefix' as defined in HELM to create accounts. I for one need this, as manual-creation is a no-no and in pre-whmcs days we used to use HELM username for server-coding of accounts.

[TDub]

Sorry, maybe I wasn't clear. The user doesn't exist in Helm yet and I'm creating it through WHM. No matter what I put in the WHM username/password fields, WHM always creates its own automatically generated user name (i.e. WHM134) and password too (IIRC). I would suspect having no Helm prefix configured in Helm wouldn't make a difference. WHM would still create its own automatically generated username.

 

Ideally, the user should be able to specify the Helm username/password during signup (and WHM would check against Helm to ensure it doesn't already exist and if it does, notify the user BEFORE they complete the signup process). Then all I would need to do is hit the create button in WHM to create that user/pass in Helm (if I don't have it set to automatically create the account).

[asgard]

This appears to be a WHMCS "feature". With both a Helm server and a Cpanel server I'm finding WHMCS creates the username and password and ignores whatever I put in the username/password field

[othellotech]

This appears to be a WHMCS "feature". With both a Helm server and a Cpanel server I'm finding WHMCS creates the username and password and ignores whatever I put in the username/password field

 

Go to the hosting package and save the chosen username/pwd first then it works fine - it uses whats saved not whats in the boxes on the screen.

[openmind]

Nice workaround Rob bu shouldn't that be the default behaviour?

[asgard]

thanks Rob, that's going to save a world of grief!