cyberstrider Posted November 2, 2008 Share Posted November 2, 2008 This is weird and the first time I have experienced this.. anyone else had the same and anyone able to point me in the direction of a fix? Customer ordered a service and a proforma invoice was generated.. lets call it invoice 282 At around the same time, a monthly automated proforma invoice for an existing customer was generated - let's call this invoice 283 For some reason, the invoice 282 screen came up blank for the customer on checkout, so he clicked the back button in his browser and went through the whole thing again, generating proforma invoice 284 Soon after, the system automatically generated a monthly invoice for the month of December (as we generate invoices 30 days in advance of due date), based on the service in invoice 282. Let's call this one invoice 285 Anyway, customer for some reason pays invoice 285 via paypal... We cancel invoice 284 and tell him that invoice 282 is outstanding and needs to be paid before we activate the account. He pays via paypal and this marks invoice 282 as paid.. however for some reason the order is still marked as unpaid. When I go into 'Manage Orders' for the service that was ordered, it lists invoice 283 (ie one for a different and unrelated customer) in there. :-( Any idea why this happened and how I can remove the incorrect invoice and insert the correct 'paid one' in there? -DB 0 Quote Link to comment Share on other sites More sharing options...
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