Renewal Dates

[shed]

Hi,

 

We have experienced several instances where we have had upset customers due to accounts being automatically suspended/domains expiring one day after the invoice due date. Customers sometimes pay their invoice on the exact due date via internet banking which occaionally results in a short lag before payment being received(especially if due date is a weekend).

 

Is there any way to automatically make the invoice due date 3 days or so ahead of the actual renewal date/domain renewal date to avoid this problem?

 

Rgds

Terry

[chickendippers]

You could change the automation settings so that accounts aren't suspended after 1 day overdue.

[scurrell]

Or you could tell customers that wish to pay by internet banking that they need to make payment at least 2 days before due date to avoid suspension problems.

[shed]

We already tell customers to pay ahead of renew date... and the automation setting wouldn't really help due to the domain expiring on due date for most of our customers.

[sparky]

Set the Next Due Date to 14 days before the Expiry Date of the domain

If you have your system set to generate invoices 7 days before the due date then the invoice is generated 21 days before it expires.

[shed]

But that would mean manually changing the dates of all new orders and all existing data... major pain in the rear. The ability to 'shift' the due date by a few days would be a better solution... but I guess this isn't possible without manual intervention?

[nielsenj]

I would simply modify the "invoice reminder" template that's sent out X days after the original invoice generation and tell them them if that's their payment of choice that to due to processing delays they should pay within the next X hours and that payments made on the invoice date may not be processed in time.

 

Use big bold red lettering, they respond well to that