email address could not be found

[Monkey Websites]

Hi,

My first experience of WHMCS was to be locked out after installation.

Having set up the system, added the cronjob, deleted the install files etc. when I try to login to the system I receive the error:

"Login Details Incorrect. Please try again."

Trying to get the 'forgotten' password e-mailed back to me I get:

"The email address you entered could not be found"

 

Looking in the database the e-mail address is definitely there as admin so what gives?

 

I tried uploading the install folder and reinstalling, but it would not let me so I'm completely stumped. I don't want to drop and delete everything as I am fearful of losing my license, has anyone experienced something like this before? Can anyone recommend a way forward?

 

Kindly,

 

Paul

[chickendippers]

You won't loose your license if you reinstall.

[Monkey Websites]

Thanks for the advice. I reinstalled and get through to a license invalid screen:

 

"Your license is invalid. Possible reasons for this include:

 

* An incorrect license key has been used

* The IP Address your system is using has changed

* The domain you are using has changed

* The directory you are using has changed

 

You can reissue your license from the WHMCS client area to save the new IP, Domain & Directory settings and get your WHMCS system working again."

 

Any ideas? I do not have a new license key to change to, and it tells me I do not have permission if I click through to the next screen and try to change it.....

[chickendippers]

Go to the WHMCS client area and click the reissue license button: http://www.whmcs.com/clients

[bear]

"Login Details Incorrect. Please try again."

Trying to get the 'forgotten' password e-mailed back to me I get:

"The email address you entered could not be found"

 

Odd. I have an off-server account with a company using WHMCS, and can't log in this evening for the same reasons. It doesn't recognize my email or anything. Anyone else seen this lately?