thehostinghut Posted November 13, 2006 Share Posted November 13, 2006 It does I just tested it. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted November 13, 2006 WHMCS CEO Share Posted November 13, 2006 Correct. Currently they would need to be logged in online when submitting a ticket for it to be associated with their account or send it in by email. The form doesn't assign it to their account if they are not logged in. Matt MACscr, read the above post quoted here again. Like I said, to have it assigned to the account they either need to login or send it in by email. The issue raised here is being resolved for the next release so no need for any furthur discussion. Matt 0 Quote Link to comment Share on other sites More sharing options...
thehostinghut Posted November 13, 2006 Share Posted November 13, 2006 How about forcing logins by department. Say for sales I don't care if they are logged in but for support (WebHosting, Reseller, Dedicated servers) departments they have to have an account to submit one. You can have a option in the Departments area like: Users Must have an account to submit a ticket. Users don't have to have an account to submit a ticket. That way if they don't have an account it will not let them open a ticket. There would be no reason for someone with out a hosting account needing to submit a tickets for things like that anyhow. Just a thought. 0 Quote Link to comment Share on other sites More sharing options...
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