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Revolution

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Correct. Currently they would need to be logged in online when submitting a ticket for it to be associated with their account or send it in by email. The form doesn't assign it to their account if they are not logged in.

 

Matt

 

MACscr, read the above post quoted here again. Like I said, to have it assigned to the account they either need to login or send it in by email. The issue raised here is being resolved for the next release so no need for any furthur discussion.

 

Matt

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How about forcing logins by department.

 

Say for sales I don't care if they are logged in but for support (WebHosting, Reseller, Dedicated servers) departments they have to have an account to submit one.

 

You can have a option in the Departments area like:

 

Users Must have an account to submit a ticket.

Users don't have to have an account to submit a ticket.

 

That way if they don't have an account it will not let them open a ticket.

 

There would be no reason for someone with out a hosting account needing to submit a tickets for things like that anyhow.

 

Just a thought.

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