[RESOLVED] Email Template Update Failed

[arhost]

Hi,

 

When updating e-mail templates, I’m getting the following error message:

 

Email Template Update Failed

There was an error in the syntax used in your email template, either a missing curly backet or unclosed tag. Please go back and correct the error.

 

Please see attached screenshot.

 

Thanks.

[Si]

ditto - even without making any changes (ie opening the new 'your ticket has been closed' template in 3.71) and saving it 'as is' produces this error.

 

Si

[Matt]

So far this has been caused by incorrect system URLs being entered in the Config and customised admin folders without specifying in the configuration.php file. If that's not the cause for you, open a ticket.

 

Matt

[Si]

Hi Matt,

I'll open a ticket. I don't see where you specify the custom admin folder in the configuration.php file and this has only occurred after the 3.71 upgrade.

 

Thanks

 

Si

[arhost]

Hi Matt,

I'll open a ticket. I don't see where you specify the custom admin folder in the configuration.php file and this has only occurred after the 3.71 upgrade.

 

Thanks

 

Si

 

Same here.

[Si]

Hi Matt,

I'll open a ticket. I don't see where you specify the custom admin folder in the configuration.php file and this has only occurred after the 3.71 upgrade.

 

Thanks

 

Si

 

This has been fixed via support ticket. Thanks Matt.

 

To save others opening a support ticket and bothering Matt the solution was thus:

 

Add the customadminpath as indicated @ http://wiki.whmcs.com/Furthur_Security_Steps

 

Si