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Domain automatically renewing

Real Webspace

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Hi guys,


I can't seem to get my head around why my domains are appearing on monthly invoices as renewals?


Here is an example.


Bob has a domain, exe.co.za. His domains page looks like this:

Registration Date 21/07/2008

Expiry Date 21/07/2009

Next Due Date 17/07/2009


But the latest invoice has: Domain Renewal - exe.co.za - 1 Year/s


Why is this domain being automatically renewed a year too soon? This has happened to several clients already and its getting rather annoying to delete them and please explain each time... any ideas what's happening?

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  • 3 months later...

Lol I have had exactly the same problem, for over a year, and I still don't know why this is happening. And as it happens I'm also working with .CO.ZA, where is appears to happen most often! It's a major pain in the but because we have to manually determine why registrations also create renewals very soon afterwards, and then manually cancel them.

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