Jump to content

WHMCS closes tickets automaticly?


Recommended Posts



I have noticed this a couple of times. For some reason a ticket which has been just opened or responded closes automaticly.


First time I noticed it when a client opened a ticket, I recieved an email from it normally but when I tried to check it, it was closed in the admin panel. I thought that the client had closed it by accident because he stated that he had not closed it.


I just noticed this again. Now a non-registered customer opened a ticket and after he responded to it it closed automaticly. There has been no other admins logged in or anything.


Any ideas what could have caused this? Activity log, admin log etc shows no information.

Link to comment
Share on other sites

Clients can close their own tickets from the client area.




This is exactly what I thought. With the first ticket I was sure that the client had closed it manually, but with the second automaticly closed ticket the client had no account on our WHMCS yet. As far as I know then there is no way that he could have closed the ticket.


The cron related automatic ticket closing is set to 0 in the automation settings. I guess it should be deactivated.

Link to comment
Share on other sites

  • 2 months later...
  • 2 months later...

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Create New...

Important Information

By using this site, you agree to our Terms of Use & Guidelines and understand your posts will initially be pre-moderated