TDub Posted July 21, 2009 Share Posted July 21, 2009 Sorry for reopening an old thread, but we started using Maxmind phone verification not long ago, and recently we've had quite a large number of fraudulent orders that Maxmind gave a 10 risk and blocked, yet they WERE verified by phone with correct phone codes. So I'm interested to know why, if MaxMind is saying the order is a 10, that a phone verification still needs to take place, and why if the verification took place and the code was verified, that the order was blocked (and I got charged a phone verification fee). Just a little confused here :-s 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted July 22, 2009 Share Posted July 22, 2009 maxmind uses telesign, so why not just use maxmind so you get both services? I used maxmind, but they have a habit of taking more funds from your account with them that they should. example: a client ordered and maxmind set the verification call to the client, this should cost 35c, which my paperwork and my account state stated, but their system took $1.05 from my account and maxmind could not figure out what they system would do this. this happened several times and each time i was refunded by maxmind, but it became annoying so i cancelled telephone verifications. 0 Quote Link to comment Share on other sites More sharing options...
papas76 Posted October 4, 2009 Share Posted October 4, 2009 Im only maxmind fraud protection and not the phone call but from what Im reading here I might setup the phone call aswell. 0 Quote Link to comment Share on other sites More sharing options...
mikie Posted March 20, 2011 Share Posted March 20, 2011 Yep, iv had serveral. Guy in China gets a guy in the US to call for him. He passes callback and the guy in China takes over the account. This happens quite often. There are ring, groups doing this to get around pvas. 0 Quote Link to comment Share on other sites More sharing options...
rlshosting Posted March 20, 2011 Share Posted March 20, 2011 I gave up on phone verification too and automatic account setup. 0 Quote Link to comment Share on other sites More sharing options...
hostleet Posted March 27, 2011 Share Posted March 27, 2011 maxmind uses telesign, so why not just use maxmind so you get both services? Really? I was not aware of this! We currently use MaxMind with phone verification but had no idea it was the same service as Telesign. 0 Quote Link to comment Share on other sites More sharing options...
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