peterelsner Posted August 15, 2008 Share Posted August 15, 2008 Here are some suggestions that I think will help greatly to satisfy customers who are signing up for hosting... We have had a few complaints of sign up taking a long time. Sometimes 3 to 5 minutes to complete. Customers will sometimes press the submit button again causing them to get double charged. We noticed that there does not seem to be any message stating that this could take some time. So the first suggestion is: 1) It would be very helpful to have that page say, "Your order is being processed and your payment approved. This make take a few minutes. Please let the process complete and do not go back or reload the page." Or even better some sort of progress indicator. 2) When the order finally does complete, the confirmation page has very little information (just an order# really). This page should serve as a detailed order confirmation, with everything you'd see in your Order Confirmation email, as you get when you shop online with a retailer. This may very well just be a template change, and if so, can someone tell me which template would need to be modified to make this happen? 3) Last but not least, if for some reason an account is not created after payment is processed because of an error of some kind, (IE: username already exists, a dns entry already exists and must be removed, etc...) the customer is never notified of that. They get no further emails (including the New Customer Information email). The only way we have of knowing that there was a failure is the next morning when we arrive in and look at pending orders. It would be good to let the customer know that if the account isn't created do to some error, they are notified of that fact, and that a technician will fix it ASAP. Other than that, WHMCS seems to work great. Keep up the good work. Thanks. 0 Quote Link to comment Share on other sites More sharing options...
marcelg Posted August 18, 2008 Share Posted August 18, 2008 Disabling the submit button after a user clicks it to sign up would help solve the problem. I think that would be a nice little feature improvement. 0 Quote Link to comment Share on other sites More sharing options...
peterelsner Posted August 18, 2008 Author Share Posted August 18, 2008 Disabling the submit button after a user clicks it to sign up would help solve the problem. I think that would be a nice little feature improvement. That might help, but if it truly takes 3 to 5 minutes to set up an account (especially on Plesk), then this won't help if they hit the refresh/reload button or press F5 to refresh/reload... A message of "Please be patient while your account is created - this may take several minutes, please don't navigate away from this page, refresh/reload this page or press the submit button again, as you may be double charged" would be better... 0 Quote Link to comment Share on other sites More sharing options...
vT16 Posted August 21, 2008 Share Posted August 21, 2008 When the order is "processed" then the client is automaticly logged in! You will be able to put in all the information you decire manually into the last step of the order process! 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.