blank screen on account creation

[WIS hosting]

Hello,

 

i use version 3.6.1.

 

When i want to view products/services i always get a blank screen within the WHMCS browser.

 

I have selected:

Automatically create the account when you manually accept a pending order

 

When i marked the invoice as paid, I proceed to account creation.

Then I click accept order and i return to screen Manage orders, but everything is also blank.

 

What is going wrong?

Please help.

[WHMCS Joe]

Hi

 

Please submit a ticket to support@whmcs.com for this issue.

 

Joe

[Javichino]

I also like the same thing happens

[SilverNodashi]

Chances are you have made some drastic changes to either one of the templates, or one of the PHP files, and have an error in them. Add the debug setting to your configuration.php file to see what the error is, and where to fix it

[robognome]

This could also be php's memory_limit set to small or something else causing a silent fatal error in php. I was getting blank pages after customer sign up. I set memory_limit to 32M (was 8M) and fixed it. run utilities>php info to see what this value is on your system.

[WIS hosting]

I have 32M set in the php info. Unfortunatly I have the same problem with getting a blank screen after creating an account.

 

Also when going directly to client> products/services I am getting a blank screen.

But when I access client> domains I get the domain information.

 

Someone else having ideas?

[SilverNodashi]

Yes, add the following to you configuration.php and it will give you the errors

 

$display_errors="on";

[WIS hosting]

It returns the following error:

 

Warning: include(../includes/serverfunctions.php) [function.include]: failed to open stream: No such file or directory in /home/wil002/public_html/clients/admin/clientshosting.php on line 8

 

Warning: include(../includes/serverfunctions.php) [function.include]: failed to open stream: No such file or directory in /home/wil002/public_html/clients/admin/clientshosting.php on line 8

 

Warning: include() [function.include]: Failed opening '../includes/serverfunctions.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/wil002/public_html/clients/admin/clientshosting.php on line 8

[sparky]

Stab in the dark but try to re upload serverfunctions.php to your /includes directory in binary mode.

 

It may have got corrupted somehow.

[D9Hosting]

Does the latest version of the script (3.6.2) contain a serverfunctions.php file?

 

I've been having the same problem but when checking the files in the download I don't have a serverfunctions.php file, so that could well be the problem. The file on the server is an old one from 2007.

 

I download the script from ResellerZoom, does anyone else with the same problem download it from there?

[WIS hosting]

Hello, I don't have the file serverfunctions.php.

Can someone tell me where to download this file?

[Matt]

Does the latest version of the script (3.6.2) contain a serverfunctions.php file?

 

No it doesn't, and neither did 3.6.1. If you're getting errors about it being missing then you haven't upgraded correctly from an earlier version. Open a ticket for assistance.

 

Matt