csc2ya Posted July 17, 2008 Share Posted July 17, 2008 I was wondering if there is a way to stop tickets from being automatically closed by the system if they're inactive for a while on a single ticket basis. I'm dealing with a client who's having problems with his users not being able to access his website. I've found the problem, and have had to contact a third party network provider to try and get it resolved, but whmcs has closed the ticket after 3 days of inactivity. I've gone into the ticket properties, and set it to 'in progress'. Is that enough to stop it from being auto closed by the system? 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted July 17, 2008 Share Posted July 17, 2008 Yup, that's what the In Progress status is for. 0 Quote Link to comment Share on other sites More sharing options...
csc2ya Posted July 17, 2008 Author Share Posted July 17, 2008 Thanks. I was hoping that would work:) 0 Quote Link to comment Share on other sites More sharing options...
JLHC Posted July 17, 2008 Share Posted July 17, 2008 What about "On Hold"? 0 Quote Link to comment Share on other sites More sharing options...
penguin Posted July 17, 2008 Share Posted July 17, 2008 On hold won't close automaticaly either 0 Quote Link to comment Share on other sites More sharing options...
JLHC Posted July 17, 2008 Share Posted July 17, 2008 On hold won't close automaticaly either Thanks. 0 Quote Link to comment Share on other sites More sharing options...
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