nikos Posted June 28, 2008 Share Posted June 28, 2008 I dont know how to handle this situation: A new client came to my company which is somehow like a reseller to us. He has a lot of client that are domain owners and he now wants to transfer these domains to our company. What is the best way to do this? How do you handle this situation? i started creating contacts under this (reseller)client so as each domain will be trasfered to the correct owner. But after that i realised that in whmcs, both in client area and admin panel, there are no info at all in these contacts about the domain ownership. All domains, look like they belong to the main client (reseller client) which is no true. In other words, the main client wants to see in his client area which domains are to be paid by him, but he wont be able (neither do we in the admin panel)to see who is the real owner of each domain. Please give some answer to that on how you handle this situation, this is somehow urgent, since i need to transfer around 150 domains as soon as possible for this new client. PS. Contact addition in 3.6.0 was really a step on solving issues like above, but i strongly believe that this option needs more additions and rearrangment. 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted June 29, 2008 Share Posted June 29, 2008 In your billing system you can see who is responsible for *paying* for the domain - as it is in their account. If you want to see *onership* of the domain - look at the whois output. As far as *your* client is concerned, these domains shoudl be in his account - simple as that. 0 Quote Link to comment Share on other sites More sharing options...
nikos Posted June 29, 2008 Author Share Posted June 29, 2008 i think its not that simple as you say, or may be i misunderstand something due to my poor english. Sorry if it is option 2, but let me try to explain it a little more. 1. How can i see it in the billing system and how easy is this, when having hundreds of domain there? 2. The whois is not a fast way. Lets say i have 3000 domains in my whmcs and 300 of them are of subclients of this client. Its not the best and fastest way to search for all that. And even if i find them, then what should i do them ? Right them down in an excel and send them to client? The point here is "how can i automate processes" and not how can i make them "waste of time". 3. What i think it would make this easy, is 1. added contacts having more fields (or why not the ability of creating custom fields, like it happens by default in main accounts). Also, in client area - domain page, i think it should be like this: Client A domain 1 doman 2 domain 3 Client A subclient 1 domain 1 doman 2 domain 3 Client A subclient 2 domain 1 doman 2 domain 3 0 Quote Link to comment Share on other sites More sharing options...
scurrell Posted June 29, 2008 Share Posted June 29, 2008 But your WHMCS system is for your clients to register and manage domains, not their clients. 0 Quote Link to comment Share on other sites More sharing options...
nikos Posted June 29, 2008 Author Share Posted June 29, 2008 But your WHMCS system is for your clients to register and manage domains, not their clients. exactly, thats my point! Do you think i should leave the client go to another company? He brings more than 150 domains and a lot of hosting accounts. So thats why i ask for advice/solution. I also strongly believe that other companies using whmcs may face a similar problem with such clients. Am i not right? 0 Quote Link to comment Share on other sites More sharing options...
mattpark Posted June 29, 2008 Share Posted June 29, 2008 WHMCS doesn't include a reseller or "sub account" system. If you require this functionality you'll have to pay for custom work. 0 Quote Link to comment Share on other sites More sharing options...
nikos Posted June 29, 2008 Author Share Posted June 29, 2008 WHMCS doesn't include a reseller or "sub account" system. If you require this functionality you'll have to pay for custom work. sure, no problem at all with that. This is a well known solution for me and many more that are in the buiseness without knowledge of designing or programming. You can find at least 3 people in this forum that have made payed work for me. (one template, two modules). BUT, First option/step, is search in the forums in case there is a fast solution and ready solution. I think thats one reason of a forum existance (among other reasons). Second option is to pay someone to do custom work. 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted June 30, 2008 Share Posted June 30, 2008 Which domain registrar do you use? As of 3.6.2 WHMCS can create individual customer accounts which I believe can be used as sub-resellers for DirectI (the module is called ResellerClub in WHMCS). Using the DirectI interface (not WHMCS) your client should be able to manage all his client's domains much easier. 0 Quote Link to comment Share on other sites More sharing options...
SilverNodashi Posted June 30, 2008 Share Posted June 30, 2008 Even if WHMCS had this option, or you decide to use another program, I want to suggest you look at this from a different angle. If this client is bringing in so many other clients, why not offer him a reseller account, and let him have his own WHMCS to manage his own clients? OR, if you don't want to, he doesn't want to, then look at an affiliate approach for him. Seriously, if you're invoicing & supporting his clients on his behalf, then you're bound to run into problems, regardless of what software you use. This is a business design problem. Rather let him invoice & support his own clients, and purchase space & domains in bulk from you. 0 Quote Link to comment Share on other sites More sharing options...
mattpark Posted June 30, 2008 Share Posted June 30, 2008 Even if WHMCS had this option, or you decide to use another program, I want to suggest you look at this from a different angle. If this client is bringing in so many other clients, why not offer him a reseller account, and let him have his own WHMCS to manage his own clients? OR, if you don't want to, he doesn't want to, then look at an affiliate approach for him. Seriously, if you're invoicing & supporting his clients on his behalf, then you're bound to run into problems, regardless of what software you use. This is a business design problem. Rather let him invoice & support his own clients, and purchase space & domains in bulk from you. Excellent response... Your looking for a cobanded reselling solution, which IMHO opens up a huge can of worms. Offering your key client a white label solution makes much more sense in the long run. Matt 0 Quote Link to comment Share on other sites More sharing options...
nikos Posted June 30, 2008 Author Share Posted June 30, 2008 Thank you for your answers. I do use the solution you suggest for other customers/resellers. But this spesific client is only a sales man, have no idea about all this stuff so we we just made a contract saying that he pays some extra fee for this kind of support i give to him (i mean for registering the domains on behalf of him, creating the hosting accounts etc. All he (and me) want is to have a nice, clear and understandable way of layout in both client area and admin panel, so as in the future, when the domains or hosting plans grow more and more, we will be able to have a good and fast way of seeing on whats going on, i mean how many domains there are under him, who are the owners etc. 0 Quote Link to comment Share on other sites More sharing options...
SilverNodashi Posted June 30, 2008 Share Posted June 30, 2008 well, if he's a sales man, then he won't handle technical support, right? So, then it's fair to say it's easiest to either make him an Affiliate and give him affiliate payouts, or treat him as a contractor ? 0 Quote Link to comment Share on other sites More sharing options...
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