Reactivating Suspended Accounts After They Pay

[davet]

How do we know to reactivate a suspended account after they pay?

 

The only way I see now is the customer has to contact us after they pay to get it reactivated.

 

Shouldn't suspended accounts that are now paid go to pending status (or a 'needs reactivation' status) so we can reactivate them?

[handsonwebhosting]

Hi DaveT,

 

Check out the CONFIGURATION section under the Automation Settings.

 

There's a checkbox to allow you to "Enable Unsuspension". Basically when a customer pays, it automatically un-suspends the customer.

[davet]

this won't work for us since we have some servers that have old control panels that WHMCS does not support as far as auto-provisioning is concerned. We need a way for WHMCS to alert us if a suspended account is paid and needs to be reactivated.

 

Suspended accounts that are then paid for need to either go to pending status or a "needs reactivation" status. Can you please consider adding this feature?

 

Currently we have to check all suspended accounts daily to see if they paid so we can then reactivate their account.

[othellotech]

how about

* a cron job to copy suspended accounts information to another table at say 12.01am

* a cron job to compare that to the live file during the day (hourly ?)

* your own page as an admin module to show you the differences,

which you check after seeing the emails about payment ?

[handsonwebhosting]

Or

 

Pipe the emails and grep for ACTIVATE or ReActivate whichever the email says. Then you can just compile a list of any paid accounts through the night and ones that need to be reactivated.

 

There are already alerts built into the system - it's the emails.

[bluenova]

Currently we have to check all suspended accounts daily to see if they paid so we can then reactivate their account.

 

Why do you need to check all accounts daily? Why not just take the reference number from a payment you have received look it up in WHMCS and un-suspend. This is how we handle bank transfer payments as WHMCS does not know when the payment has been received.

[davet]

Why do you need to check all accounts daily? Why not just take the reference number from a payment you have received look it up in WHMCS and un-suspend. This is how we handle bank transfer payments as WHMCS does not know when the payment has been received.

 

This would still require me to manually sift through all payments made on a daily basis. That's about 500 payments per month I would be manually sifting through just to find which suspended accounts paid. It would make more sense if there was a section within WHMCS that alerted me when i needed to reactivate an account since I can't automate all of our hosting accounts due to old control panels that WHMCS doesn't support.

 

WHMCS has a section "Cancellation Requests" to alert me when to cancel an account and remove it from my server. It also has "Pending Orders" section which alerts me of any new orders that i may need to manually activate. I don't see why it is so hard to include an area named "Reactivate" to alert me when to reactivate an account. Or perhaps a TO-DO item can be automatically created when a Suspending account pays their past due fees and is current.