MelanieC Posted June 10, 2008 Share Posted June 10, 2008 Hi, We have a client who was billed R200 on an invoice. We applied a R150 payment, and a few weeks later added a credit of R50. The invoice should by all means then say "Paid", but it still reads as "Unpaid" even though the balance on the invoice says "R0". Also if I go to the summary page of the client's profile, it states that the full invoice is still due! Can someone please help on how to rectify this? Instead of telling a client he owes so much as per the summary page, we have to go through the whole history of the client's account. 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted June 10, 2008 Share Posted June 10, 2008 Go into the invoice and apply a payment of ZERO amount and it should update to say paid. 0 Quote Link to comment Share on other sites More sharing options...
dordal Posted June 11, 2008 Share Posted June 11, 2008 Credits are only applied when the invoice is generated. If you generate an invoice, then create a credit, the credit is not applied to outstanding invoices. 0 Quote Link to comment Share on other sites More sharing options...
MelanieC Posted June 18, 2008 Author Share Posted June 18, 2008 Thank you!! I have applied the R0 payment to the invoices and they are now marked as paid and don't state as due on the summary page. 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.