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How to receive SMS when new tickets coming


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I know this won't apply to you, but thought I would add it anyway.


I use a phone with e-mail. Another support admin has an e-mail addr receive tickets when new ones are open or old ones replied to. The phone then uses this as it's e-mail account to check.


This way I can ready the entire ticket and see if it's something that requires immediate attention if I'm occupied, or can wait a few.



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