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Submit Ticket page not logged in but rest are!?


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Okay im on a trial at the moment im waiting for WHMCS to prove itself.


Been cusomtising the theme to suit current site style, and noticed a problem.


This error is present on ALL themes and not just my one.


On submit ticket page it shows login form, login (again even tho already logged in) it just does nothing and goes back to the login form.


all the rest of the pages are logged in and working fine!


Whats wrong?! its a major thing :P

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okay this is a pain in the ass.


I have just redownloaded the files, unzipped re uploaded


and had to reinstall the db back up to return all customers etc and settings.


AND it still dont work! >< i did notice however it logs in but just shows the form ><


theres a if statement somewhere which is messed up :S and i cant even see it


What is wrong.

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Have you definately setup at least 1 support department in the admin area? Config > Support Departments.




Yeah, i came back to write that i found the problem and saw your post Matt.

It happens only if I don't have any support departments set up.

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Okay this is getting annoying, i swear i posted earlier in response to Matt.




Can i suggest that a note is added into the Admin if theres no departments set up. that it wont work.


or even just changing the client page so it says like support tickets not supported or not set up.


because this has caused a lot of annoyance for me!


Dan :)

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