Montypaks Posted May 5, 2008 Share Posted May 5, 2008 I kknow this could have been asked before but couldn't find the answer. When logged in as admin and I try and view a support ticket, I get the message ACCESS DENIED You are not assigned to any ticket departments so cannot view or reply to any tickets How can I get thru this? 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted May 5, 2008 Share Posted May 5, 2008 Assign yourself to a department. Configuration > Administrators > Edit. 0 Quote Link to comment Share on other sites More sharing options...
Montypaks Posted May 5, 2008 Author Share Posted May 5, 2008 DOH!!! 0 Quote Link to comment Share on other sites More sharing options...
risrik Posted July 16, 2008 Share Posted July 16, 2008 This might be stupid but what types of departments does this refer to? I'm thinking 'Support Department' (only one). What others are there? Maybe 'Admins'? When would you use more than one department? 0 Quote Link to comment Share on other sites More sharing options...
bear Posted July 16, 2008 Share Posted July 16, 2008 When would you use more than one department? You might want different support sections like pre sales, billing, upgrades, etc. 0 Quote Link to comment Share on other sites More sharing options...
risrik Posted July 16, 2008 Share Posted July 16, 2008 Got ya. That makes a lot of sense. Thanks! 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.