Orders "accepted" status and autoprocessing

[dsaunier]

Hi

We've been using WHMCS for a few weeks now, it has run "on its own" for the last 5 days and things were rather smooth, but I now have that issue and would like to understand what is wrong in my setup or understanding :

- system set to auto register and autorenew domains when clients order them and pay by CC

- WHMCS submits the registrations or renewals to our Enom API when payment is accepted

- at that point the order is still "pending" even though its Payment Status is complete and the name has been processed.

 

So when checking the orders that had been processed while I was away I thought I'd set those orders to "accepted" as a sort of last-step human control, even though having them finished automatically at that point would have been more logical as all steps were complete ?

My issue is that for that 2-y renewal on one domain that had been processed and confirmed to the client already, WHMCS submitted yet another 2-y renewal for that domain to Enom ! The name now expires in 4 years and I have lost money.

How are you processing your orders yourselves and what is wrong here ?

 

Thanks !

[chickendippers]

So when checking the orders that had been processed while I was away I thought I'd set those orders to "accepted" as a sort of last-step human control.

You're correct! When you manually accept the order just be sure to untick the create account, send to registrar and send notification boxes.

[dsaunier]

Well when I'm on the order details page at /orders.php?action=view&id=xx there are no such options. Why would such automatically processed orders still require a manual acceptation, is my setup incorrect ?

Thanks.