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Balance not updating

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Bit of an odd one here. Not sure if we are not processing payments correctly or if there is a bug.


We have a customer who pays us upfront for hosting, normally a 6-12 months at a time. Now, my understanding is if he pays up £100, then we add this as a transaction within his Client Profile. I would think that if we are billing him £10 per month, this should reduce the balance? Is that right?

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