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Client status?


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According to the manual, it should be possible to mark a client status as "inactive":


"To do this, go the Profile tab of the client you wish to set to inactive and then change the status dropdown box from Active to Inactive. Then click the Save Changes button to save the new status."


However, I do not have "inactive" as an option in the dropdown. (should it be there?) ... If I set the client status to "cancel" will this effectively treat the client as inactive, and what will it do to their hosting account? Terminate it, suspend it, or just leave it there?


Also (semi-related), in my settings I am not allowing a cancel button for the users to see, but it would be nice if the admin's area could set an account to cancel at the end of its billing cyce... is this option there and I'm just not seeing it, or is this not yet an admin option?


Thank you!

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OH! Thank you very much!! :) I didn't see that one!


So with client set as "inactive", what happens to the hosting account?


(sorry-I suppose I should just set up a few test accounts to try these different scenarios so I don't have to ask)

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You might have to do some test accounts, I've never tried setting someone to inactive while they have hosting accounts :) As far as I know though they wouldn't be able to login to the WHMCS client area once inactive but you would have to actually alter their hosting under products/services for it to affect their actual hosting, but check it out though because its just what I think would happen :)

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