ihostct Posted March 25, 2008 Share Posted March 25, 2008 According to the manual, it should be possible to mark a client status as "inactive": "To do this, go the Profile tab of the client you wish to set to inactive and then change the status dropdown box from Active to Inactive. Then click the Save Changes button to save the new status." However, I do not have "inactive" as an option in the dropdown. (should it be there?) ... If I set the client status to "cancel" will this effectively treat the client as inactive, and what will it do to their hosting account? Terminate it, suspend it, or just leave it there? Also (semi-related), in my settings I am not allowing a cancel button for the users to see, but it would be nice if the admin's area could set an account to cancel at the end of its billing cyce... is this option there and I'm just not seeing it, or is this not yet an admin option? Thank you! 0 Quote Link to comment Share on other sites More sharing options...
lynnette Posted March 25, 2008 Share Posted March 25, 2008 If you click on the client's name then the profile tab as it says in the manual, there are only two options in there, they are Active and Inactive. Cancelled is only in their products/services tab. 0 Quote Link to comment Share on other sites More sharing options...
ihostct Posted March 25, 2008 Author Share Posted March 25, 2008 OH! Thank you very much!! I didn't see that one! So with client set as "inactive", what happens to the hosting account? (sorry-I suppose I should just set up a few test accounts to try these different scenarios so I don't have to ask) 0 Quote Link to comment Share on other sites More sharing options...
lynnette Posted March 25, 2008 Share Posted March 25, 2008 You might have to do some test accounts, I've never tried setting someone to inactive while they have hosting accounts As far as I know though they wouldn't be able to login to the WHMCS client area once inactive but you would have to actually alter their hosting under products/services for it to affect their actual hosting, but check it out though because its just what I think would happen 0 Quote Link to comment Share on other sites More sharing options...
ihostct Posted March 25, 2008 Author Share Posted March 25, 2008 Thank you very much lynnette, I appreciate the input and will certainly do some testing! 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted March 26, 2008 Share Posted March 26, 2008 Setting them to inactive moves that customer from the active list to the inactive list. It does nothing else; they can still login, place new orders or renew packages. 0 Quote Link to comment Share on other sites More sharing options...
SilverNodashi Posted April 3, 2008 Share Posted April 3, 2008 but what about their hosting packages? How does on quickly disable / suspend all hosting packages? 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted April 3, 2008 Share Posted April 3, 2008 It doesn't have any effect on packages, domains or addons. 0 Quote Link to comment Share on other sites More sharing options...
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