Email Loop Protection

[mattpark]

Hi Team,

 

Just wondering if there is any email loop protection implemented on the WHMCS support system?

 

18/03/2008 15:29 Support #704441 - [Ticket ID: 587144] [Ticket ID: 655697] [Ticket ID: 749789] [Ticket ID: 962176] [Ticket ID: 812753] Customer Invoice Paul Open 0h 0m

18/03/2008 15:29 Support #220552 - [Ticket ID: 108207] [Ticket ID: 598903] [Ticket ID: 561630] [Ticket ID: 535638] [Ticket ID: 580498] [Ticket ID: 725655] [Ticket ID: 675173] [Ticket ID: 113344] [Ticket ID: 854716] Welcome Paul Open 0h 0m

18/03/2008 15:29 Support #655697 - [Ticket ID: 749789] [Ticket ID: 962176] [Ticket ID: 812753] Customer Invoice Paul Open 0h 0m

18/03/2008 15:28 Support #598903 - [Ticket ID: 561630] [Ticket ID: 535638] [Ticket ID: 580498] [Ticket ID: 725655] [Ticket ID: 675173] [Ticket ID: 113344] [Ticket ID: 854716] Welcome Paul Open 0h 1m

18/03/2008 15:28 Support #962176 - [Ticket ID: 812753] Customer Invoice Paul Open 0h 1m

18/03/2008 15:28 Support #535638 - [Ticket ID: 580498] [Ticket ID: 725655] [Ticket ID: 675173] [Ticket ID: 113344] [Ticket ID: 854716] Welcome Paul Open 0h 2m

18/03/2008 15:27 Support #725655 - [Ticket ID: 675173] [Ticket ID: 113344] [Ticket ID: 854716] Welcome Paul Open 0h 3m

18/03/2008 15:26 Support #113344 - [Ticket ID: 854716] Welcome Paul Open 0h 3m

 

Cheers,

 

Matt

[WHMCS Andrew]

should be - if the same address mails 10 times in a certain amount of time WHMCS would stop importing for a minute to stop the loop.

 

Check your ticket mail import log

[rldev]

My threshold seems to be 16 not 10. Basically if any customer decides to put a auto responder on one of their whmcs contact addresses, this is going to cause big problems, right?