FPForum Posted March 16, 2008 Share Posted March 16, 2008 I have my Automation settings set to enable automatic suspension, and suspend an account 5 days after it has not received payment..however, I have a customer who's invoice was due 3/6/2008 and has not made payment..It's been over 5 days and the account was never automatically suspended. my cron still emails me everyday and seams to be fine. any ideas? 0 Quote Link to comment Share on other sites More sharing options...
Arhineus Posted March 16, 2008 Share Posted March 16, 2008 If you manually suspend the account through your WHMCS system, does it work? 0 Quote Link to comment Share on other sites More sharing options...
tweaked Posted April 3, 2008 Share Posted April 3, 2008 I am having the same problem with a few that should have been suspended. I'll see if I can manually suspend one. 0 Quote Link to comment Share on other sites More sharing options...
tweaked Posted April 3, 2008 Share Posted April 3, 2008 woops!!! I don't know what made me think suspension was not working for me but it is. Sorry for my dumb post. 0 Quote Link to comment Share on other sites More sharing options...
FPForum Posted April 7, 2008 Author Share Posted April 7, 2008 If you manually suspend the account through your WHMCS system, does it work? Yea, if I manually suspend it does work. But shouldn't these automatically go into a suspended state 5 days (which is what I have set) after the invoice is overdue? 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted April 7, 2008 Share Posted April 7, 2008 Does the cron email report that the account was suspended? 0 Quote Link to comment Share on other sites More sharing options...
RavenStar Posted April 7, 2008 Share Posted April 7, 2008 Is it just one account that is not being suspended, or all accounts? First thing I'd check would be that the "Overide automatic suspension and don't suspend this account if overdue" is unchecked on the Products/Services tab of the user account. 0 Quote Link to comment Share on other sites More sharing options...
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