crucial Posted March 15, 2008 Share Posted March 15, 2008 Does anyone have an issue where they are being charged even when their account is set to canceled? It seems to be the ones we have recently set from the status terminated to canceled. 0 Quote Link to comment Share on other sites More sharing options...
Arhineus Posted March 15, 2008 Share Posted March 15, 2008 I have seen this happen, where there is an add-on associated with the service in question. In this case, I have found you need to modify the add-on as well. 0 Quote Link to comment Share on other sites More sharing options...
crucial Posted March 16, 2008 Author Share Posted March 16, 2008 How about on packages without addons? 0 Quote Link to comment Share on other sites More sharing options...
crucial Posted March 16, 2008 Author Share Posted March 16, 2008 Out of interest, why was the thread moved from Bugs to Technical Issues? 0 Quote Link to comment Share on other sites More sharing options...
Arhineus Posted March 16, 2008 Share Posted March 16, 2008 How about on packages without addons? I can't say that I've come across that before. Is it possible the invoice was created before the service was canceled? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted March 16, 2008 WHMCS CEO Share Posted March 16, 2008 Out of interest, why was the thread moved from Bugs to Technical Issues? Because this is not a bug as I've confirmed to you via the ticket we've been dealing with the issue in over the past few days. Matt 0 Quote Link to comment Share on other sites More sharing options...
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