vinbase Posted March 6, 2008 Share Posted March 6, 2008 Hello, I'm facing this problem since few days. I'm using SMTP to send mails from WHMCS. It seems that sometimes all the mails are not sent when a customer orders and pays for the invoice. Is there anyway I can resend the " order confirmation " and " customer invoice " mails to the customer. Any help regarding this will be appreciated. Regards. 0 Quote Link to comment Share on other sites More sharing options...
Brett Posted March 7, 2008 Share Posted March 7, 2008 Sure! All you have to do is navigate to the client. Once you are on the clients main page go to the Products/Services tab. At the bottom you will see the area where you can select the email to send to the client. Just ask if this does not make sense. 0 Quote Link to comment Share on other sites More sharing options...
shpilkus Posted March 7, 2008 Share Posted March 7, 2008 I don't see a way to re-send an invoice itself. From time to time a client will tell us they lost it or didn't get it, and it would be useful to have a one-click 'send to client' button which emails the invoice out. I know the client can retrieve/view/print it in their account, but from the admin account it doesn't look like we can do this. If not, consider this a feature request. 8-) 0 Quote Link to comment Share on other sites More sharing options...
Dominic Posted March 7, 2008 Share Posted March 7, 2008 When viewing the invoice, click Send Invoice Created Email 0 Quote Link to comment Share on other sites More sharing options...
vinbase Posted March 7, 2008 Author Share Posted March 7, 2008 Thanks guys for the replies. Do you think switching back to PhpMail() method for sending mails is better, since I see no mails are missing there. 0 Quote Link to comment Share on other sites More sharing options...
vinbase Posted March 7, 2008 Author Share Posted March 7, 2008 Sure! All you have to do is navigate to the client. Once you are on the clients main page go to the Products/Services tab. At the bottom you will see the area where you can select the email to send to the client. Just ask if this does not make sense. We cannot send billing/invoice related mails from this section. When viewing the invoice, click Send Invoice Created Email The button is disabled for the PAID invoices. 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted March 7, 2008 Share Posted March 7, 2008 If the email was sent, it will appear in the "My Emails" section of the Client Area. 0 Quote Link to comment Share on other sites More sharing options...
Dominic Posted March 7, 2008 Share Posted March 7, 2008 The button is disabled for the PAID invoices. Strange, but then I don't see why you'd need to re-send the original invoice once it's been paid - they can download the PDF of the updated invoice when viewing it through their client area. 0 Quote Link to comment Share on other sites More sharing options...
vinbase Posted March 7, 2008 Author Share Posted March 7, 2008 Strange, but then I don't see why you'd need to re-send the original invoice once it's been paid - they can download the PDF of the updated invoice when viewing it through their client area. I do have some strange clients who needs to be informed only through e-mail that invoices are paid (with the PDF attachment). sounds silly, but it is it. 0 Quote Link to comment Share on other sites More sharing options...
Dominic Posted March 7, 2008 Share Posted March 7, 2008 I do have some strange clients who needs to be informed only through e-mail that invoices are paid (with the PDF attachment). sounds silly, but it is it. Oh right - what's needed then is another button to re-send the receipt e-mail. Put it under feature requests or something 0 Quote Link to comment Share on other sites More sharing options...
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