dexus Posted December 7, 2008 Share Posted December 7, 2008 I sent you PM. 0 Quote Link to comment Share on other sites More sharing options...
sparky Posted December 7, 2008 Share Posted December 7, 2008 working fine here 0 Quote Link to comment Share on other sites More sharing options...
dexus Posted December 7, 2008 Share Posted December 7, 2008 I know It is also working for me and for 90% of our clients, maybe even 99%, I have no idea why for few clients it just does not work. 0 Quote Link to comment Share on other sites More sharing options...
sparky Posted December 7, 2008 Share Posted December 7, 2008 Only other possible thing would be that the user has there security settings too high in their browser but even though then using session saves to the server and not the users computer. 0 Quote Link to comment Share on other sites More sharing options...
dexus Posted December 7, 2008 Share Posted December 7, 2008 Yes, I also thaught that, but I realised that WHMCS use session only for cart, so client browser/computer shouldn't be the reason. 0 Quote Link to comment Share on other sites More sharing options...
TokyoDrift26 Posted December 17, 2008 Share Posted December 17, 2008 can you login to WHMCS without checking the remember me box? I cant for some reason. Any idea why? 0 Quote Link to comment Share on other sites More sharing options...
DigitalEnigma Posted December 17, 2008 Share Posted December 17, 2008 We've had the same issue with a small percentage of clients getting an empty cart, asking them to clear their browser cookies seemed to resolve the issue for the few that actually contacted us with the problem. Something within their cookies must have been nuking the session as they ordered fine once they had cleared the cookies. 0 Quote Link to comment Share on other sites More sharing options...
DF-Duncan Posted December 27, 2008 Share Posted December 27, 2008 Sorry for digging up an old thread, but the only time this ever happens is if a user's browser or computer blocks cookies. If you go to any WHMCS cart installation, and block cookies in your browser, it will always give you an empty shopping cart. I must of tried at least 20 different companies using this system to check now. The only way we managed to 95% block this problem, is to put in a Javascript to alert clients to this, and to enable cookies. Problem comes when they also are blocking Javascript. Ideally a better solution needs to be found, as every week clients inform us that our order form is broken, when it never is. 0 Quote Link to comment Share on other sites More sharing options...
netmotiv8 Posted April 11, 2009 Share Posted April 11, 2009 This is issue is completely related to cookies, we have a few incidents recently where clients have said they are not able to checkout... basically because their cart is empty. In Internet Explorer 7 > Tools > Internet Options > Privacy - if settings in user's browser are higher than 'Medium High' then they will not be able to checkout as the cart will empty. In Firefox 3 > Tools > Options > Privacy > Cookies, If user's settings show 'Accept Cookies from Site' as unchecked then the user will not be able to checkout as the cart will be empty. I assume similar settings in earlier browsers will produce the same results. Hope this helps. How can we get around this issue as it is difficult to know how many potential new clients we are losing because they are not able to checkout? Cheers Neil 0 Quote Link to comment Share on other sites More sharing options...
pdpd Posted April 12, 2009 Share Posted April 12, 2009 We've had lots of issues with people using default browser settings. Before 3.7 this never happened. Purely co-incidental it sounds like, but still strange. 0 Quote Link to comment Share on other sites More sharing options...
trogen Posted October 20, 2009 Share Posted October 20, 2009 how you all fixed this issue... Please tel step by step procedure.. i dont know much about PHP... 0 Quote Link to comment Share on other sites More sharing options...
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