Server sync issues

[jessasaurus]

Im having some issues with the server sync with plesk  under the module/server  "No match found on server" 

the domains, ips and usernames been redataed for privicy

 

 

Server Sync

Step 2 of 4: Analyse

	Module/Server						WHMCS							Import /Sync
	Domain	Primary IP	Username	Product	Status	Created	ID	Domain	Primary IP	Username	Product	Status	Created
	No match found on server						1	domain.co.uk	127.0.0.1	a username	Advanced Hosting	Active	2021-03-07
	No match found on server						2	domain.co.uk	127.0.0.1	a username	Advanced Hosting	Active	2019-06-02
	No match found on server						5	domain.co.uk	127.0.0.1	a username	Premium Hosting	Active	2022-02-14
	No match found on server						14	domain.co.uk	127.0.0.1	a username	Platinum Hosting	Active	2019-04-21
	No match found on server						15	domain.co.uk	127.0.0.1	a username	Platinum Hosting	Active	2019-04-21
	No match found on server						16	domain.co.uk	127.0.0.1	a username	Platinum Hosting	Active	2019-04-21
	No match found on server						17	domain.co.uk	127.0.0.1	a username	Platinum Hosting	Active	2023-10-31
	No match found on server						19	domain.co.uk	127.0.0.1	a username	Platinum Hosting	Active	2019-04-23
	No match found on server						113	domain.co.uk	127.0.0.1	a username	Platinum Hosting	Active	2024-02-13
	No match found on server						114	domain.co.uk	127.0.0.1	a username	Platinum Hosting	Active	2026-09-28
No Records Found

 

 

 

 

[carlpeeter32]

I ran into the same "No match found on server" result with Plesk a while back and in my case it turned out the API login WHMCS was using could not actually see the subscriptions. Worth logging into Plesk with those exact API credentials and checking that the subscriptions are listed there — if they are not, the credentials are probably tied to the wrong reseller or owner. Also double check that the usernames in WHMCS match the Plesk usernames exactly, as even a small mismatch stops the match.