How do you handle client password reset requests securely in WHMCS?

[Kane William]

How do you manage password reset requests in WHMCS while maintaining security and minimizing support tickets? Do you rely on the default workflow or use additional tools or customizations? I'd be interested in hearing your best practices and recommendations.

[Patrick12]

Hello Kane William,

There are also dedicated modules built specifically for this — for example, ModulesStack has a Client Password Reset Module for WHMCS (https://modulesstack.com/product/addon-modules/client-password-reset-module-for-whmcs/) that lets admins securely reset client passwords directly from the admin area, since WHMCS removed native password-reset/change functionality for admins after v8.0. Worth checking out if you want more control than the default client-side "Forgot Password" flow offers, especially for support teams who need to assist clients directly without relying on email-only recovery.