TinyMCE Editor for Support Tickets

[davet]

I noticed support tickets do not use the TinyMCE editor, but when editing Email Templates, it does.

Is there an easy way to use TinyMCE for support tickets too? I've been trying a hook, smarty plugin addon, and a slight edit to both viewticket.php (admin and client) which seems to work, but the email reply that is sent when a ticket is replied to shows the raw HTML output for the ticket content.

Any ideas?

Or is there a way to add the ability to change the font color in the current editor used for support tickets?

-Dave

[WHMCS Danny]

As of now, WHMCS does not provide built-in functionality in the support ticket editor to change font color directly through the WYSIWYG editor used in the admin or client area.

However, here are a few important notes:

• The support ticket editor is fairly basic and does not include advanced formatting options like font color changes.
• If you're using custom templates or modules, you might be able to extend the editor's capabilities, but this would require development work and is not officially supported by WHMCS.
• Some users have customized the client area templates (e.g., clientareatickets.tpl) to change the appearance of ticket statuses or text using CSS, but this applies to how tickets are displayed, not how text is entered or formatted in replies

If you're looking to add this functionality, it would require integrating a more advanced editor (like TinyMCE or CKEditor) into the WHMCS admin or client area, which would involve custom development. I would recommend posting on the Service Offers & Requests section, or if you know how to code, post in our Developer Corner section, both are located under the Developing & Extending WHMCS forum.

Additionally, you may want to vote on this similar feature request: https://requests.whmcs.com/idea/ability-to-change-tinymce-default-settings-for-font-size-etc
I just added my own vote to it to try and gain some traction.