GetOrders Api Call not working for single domain

[Qhiliqq]

Hi there,

maybe it's just a bug or sth. like that.

If I use the localAPI call "GetOrders" with a order which only contains a domain, no result will be shown.
The order is present in the database.

Do you know about that?

test.php in whmcs root directory

<?php

define("WHMCS", true);

require_once __DIR__ . '/init.php';

// Test Order-ID
$orderId = 3053;

// API Call
try {
    $results = localAPI('GetOrders', [
        'id' => $orderId
    ]);

    echo "<pre>";
    print_r($results);
    echo "</pre>";
} catch (Exception $e) {
    echo "Error: " . $e->getMessage();
}

WHMCS: 8.13.1
PHP: 8.1.32

Edited June 11 by Qhiliqq

[DennisHermannsen]

Works perfectly fine for me. Same setup.

Array
(
    [result] => success
    [totalresults] => 1
    [startnumber] => 0
    [numreturned] => 1
    [orders] => Array
        (
            [order] => Array
                (
                    [0] => Array
                        (
                            [id] => 23
                            [ordernum] => 7556659495
                            [userid] => 82
                            [contactid] => 1
                            [requestor_id] => 0
                            [admin_requestor_id] => 1
                            [date] => 2023-09-23 16:11:24
                            [nameservers] => 
                            [transfersecret] => 
                            [renewals] => 
                            [promocode] => 
                            [promotype] => 
                            [promovalue] => 
                            [orderdata] => []
                            [amount] => 10.00
                            [paymentmethod] => mailin
                            [invoiceid] => 3
                            [status] => Pending
                            [ipaddress] => 
                            [fraudmodule] => 
                            [fraudoutput] => 
                            [notes] => 
                            [purchase_source] => 4
                            [has_referral_products] => 0
                            [paymentmethodname] => Mail In Payment
                            [paymentstatus] => 
                            [name] => Firstname Lastname
                            [currencyprefix] => 
                            [currencysuffix] => DKK
                            [frauddata] => 
                            [validationdata] => 
                            [renewalsByType] => Array
                                (
                                    [domains] => 
                                    [services] => 
                                    [addons] => 
                                )

                            [lineitems] => Array
                                (
                                    [lineitem] => Array
                                        (
                                            [0] => Array
                                                (
                                                    [type] => domain
                                                    [relid] => 4
                                                    [producttype] => Domain
                                                    [product] => Register
                                                    [domain] => example.com
                                                    [billingcycle] => 1
                                                    [amount] => WHMCS\View\Formatter\Price Object
                                                        (
                                                            [price:protected] => 10
                                                            [currency:protected] => Array
                                                                (
                                                                    [id] => 1
                                                                    [code] => DKK
                                                                    [prefix] => 
                                                                    [suffix] => DKK
                                                                    [format] => 3
                                                                    [rate] => 1.00000
                                                                )

                                                            [defaultFormat:protected] => {PREFIX}{PRICE}{SUFFIX}
                                                            [defaultCurrencyDescriptor:protected] => Array
                                                                (
                                                                    [format] => 1
                                                                    [prefix] => 
                                                                    [suffix] => 
                                                                )

                                                        )

                                                    [status] => Expired
                                                    [dnsmanagement] => 0
                                                    [emailforwarding] => 0
                                                    [idprotection] => 0
                                                )

                                        )

                                )

                        )

                )

        )

)

 

[Qhiliqq]

I don't get it.

I checked if a hook or sth. else cuts off the orders key, but no...
In my whole whmcs dir there is nothing with getorders, except my test.php file.

The test.php gives me:

Array
(
    [result] => success
    [totalresults] => 
    [startnumber] => 0
    [numreturned] => 
)

The weird thing is, my tblorders has the order:

stdClass Object
(
    [id] => 3053
    [ordernum] => 1406xxxxxx
    [userid] => 30
    [contactid] => 0
    [requestor_id] => 0
    [admin_requestor_id] => 2
    [date] => 2025-06-11 08:45:29
    [nameservers] => 
    [transfersecret] => 
    [renewals] => {"domains":[],"services":[],"addons":[]}
    [promocode] => 
    [promotype] => 
    [promovalue] => 
    [orderdata] => []
    [amount] => 0.00
    [paymentmethod] => mollierecurring
    [invoiceid] => 10439
    [status] => Pending
    [ipaddress] => 176.xxx.xxx.xxx
    [fraudmodule] => 
    [fraudoutput] => 
    [notes] => 
    [purchase_source] => 3
    [has_referral_products] => 0
)

 

I installed a fresh whmcs on my dev system and here it works.
So there has to be something in my current production system which changes the api output.
My whmcs installation was 2015, ten years ago and just upgraded it every time.
Maybe something old is causing this error.

[DennisHermannsen]

The list of items in the order is not in the actual tblorders - it is in tblhosting, tblhostingaddons, tbldomains and tblupgrades. Make sure there's a row in tbldomains with that order ID.

 

[Qhiliqq]

Got it!

My collation was utf8mb3 and something other.

I changed the whole db and all tables to utf8mb4 and now its running!