Multiple invoices generated instead of one

[nimafire]

Hello

Even though the "Separate Invoices" option is set to "No", the system still generates separate invoices for the user. For example, a user receives 5 different invoices for due items on the same day, instead of them being combined into a single invoice.

all invoice due time are same,

Any idea why this might be happening?

[WHMCS Stephen]

Hello @nimafire ,

For a single invoice to be generated, the next due date and payment method on all products/addons/domains would need to be the same.

To clarify, the products/services/domains must be due for invoice on the same day within the month; for example, they are all due on the 1st or 15th day of the month.

Next, they must be associated with the same payment gateway to invoice together.

Furthermore, you need to ensure that one of two, if not both, of the following conditions are not met, as this will cause the items not to invoice together.

- The clients profile does not have the option enabled to Separate Services for Invoice
- If they are part of a client group, the group does not have the setting enabled for Separate Services for Invoice

As long as those conditions are met, then everything will invoice together.