snake Posted April 29 Share Posted April 29 I have been using CloudFlare for years, but some months ago, the gocardless callbacks stopped working, and payments were not recorded. the only solution was to disable cloudflare proxy for whmcs. Does anyone know how to resolve this? how can I whitelist the WHMCS API or exclude the callback URL from the proxy. Cannot seem to find any option to do this. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Technical Analyst WHMCS PeterM Posted April 30 WHMCS Technical Analyst Share Posted April 30 I believe you should be able to add a WAF rule in Cloudflare to skip the security features for the callback URL (https://yourdomain.com/whmcs/modules/gateways/callback/gocardless.php). https://developers.cloudflare.com/waf/custom-rules/skip/ If the URL is then still getting blocked by Cloudflare, you may need to open a ticket with Cloudflare so they can advise further. 0 Quote Link to comment Share on other sites More sharing options...
snake Posted April 30 Author Share Posted April 30 this is what I believed too, but when creating a custom rule, these are the only skip options available. All remaining custom rules All rate limiting rules All managed rules All Super Bot Fight Mode Rules Zone Lockdown User Agent Blocking Browser Integrity Check Hotlink Protection Security Level Rate limiting rules (Previous version) Managed rules (Previous version) 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Technical Analyst WHMCS PeterM Posted April 30 WHMCS Technical Analyst Share Posted April 30 Have you created a rule that skips all of those for the callback URL? If some requests to the callback URL are still being blocked when all those are skipped, perhaps contact Cloudflare for clarification on how to ensure they are not blocked in future. 0 Quote Link to comment Share on other sites More sharing options...
snake Posted May 1 Author Share Posted May 1 no I didn't, as none of those options seem relevant. I guess I can try 0 Quote Link to comment Share on other sites More sharing options...
Jackson12 Posted May 2 Share Posted May 2 On 4/29/2025 at 10:08 PM, snake said: I have been using CloudFlare for years, but some months ago, the gocardless callbacks stopped working, and payments were not recorded. the only solution was to disable cloudflare proxy for whmcs. Does anyone know how to resolve this? how can I whitelist the WHMCS API or exclude the callback URL from the proxy. Cannot seem to find any option to do this. As you have confusion regarding, what option you have to block to resolve this issue, so I think, you should contact with Cloudflare support team. Thanks 0 Quote Link to comment Share on other sites More sharing options...
snake Posted Friday at 02:23 PM Author Share Posted Friday at 02:23 PM have you ever tried that. It usually takes months to get a response, and then it's usually a useless response that has nothing to do with the question. 0 Quote Link to comment Share on other sites More sharing options...
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