Scheduled Actions for Support Tickets - Share Your Experience

[WHMCS John]

Hi testers!

One of the new features added in WHMCS 8.12 Beta is Scheduled Actions for Support Tickets. Enabling you to add automated actions to individual support tickets. You can easily schedule changes to ticket priority level, reassignment, and other actions. During the pre-release testing we want to hear about your experiences with this feature.

Some potential starting points for discussion are:

• What was your experience scheduling actions?
• Once scheduled, was it clear when an action would be executed?
• Were all the actions performed as expected?
• If an action didn't execute, how easy was it to identify the reason for that?

In addition to resolving any errors which might occur, understanding any pain points is of particular interest to us. Your input will help us tweak messaging in the product or documentation and publish support articles.

Thanks for your help in the pre-release testing!