isdoo Posted February 3, 2008 Share Posted February 3, 2008 Hi, I thought there was an option to allow a client to cancel a domain, if they do not wish to renew it. I would like to allow clients to cancel a domain, that is no longer required either before an invoice is generated, (if they are paying via automated payment) or after an invoice is generated if paying by credit card or cheque. I have just gone into the client view, and cannot see an option. Many thanks. 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted February 3, 2008 Share Posted February 3, 2008 No, there is no such option. I can see the use for one though. 0 Quote Link to comment Share on other sites More sharing options...
webhostireland Posted February 3, 2008 Share Posted February 3, 2008 That is a very badly needed feature. If a client has 20 domains and a hosting plan and wants to renew only 1 domain and hosting plan I presume the admin has to manually cancel each domain before due date ? Thanks, Dave 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted February 3, 2008 Share Posted February 3, 2008 You'd be correct Dave. It's probably quicker for the client just to tell you to cancel all but one domain than go through each one-by-one. 0 Quote Link to comment Share on other sites More sharing options...
PPH Posted February 3, 2008 Share Posted February 3, 2008 Interesting topic but I don't recall seeing a registrar or hosting account have a cancel domain option. From what I see domains are valid until they expire. 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted February 3, 2008 Share Posted February 3, 2008 Domains will auto-renew unless they are canceled though. 0 Quote Link to comment Share on other sites More sharing options...
isdoo Posted February 3, 2008 Author Share Posted February 3, 2008 Interesting topic but I don't recall seeing a registrar or hosting account have a cancel domain option. From what I see domains are valid until they expire. I have seen this on other resellers - sometimes they send out an email saying 'If you wish to cancel your domain, please click here - otherwise your domain will automatically be renewed' This is not good news that this feature is built in- however whmcs is becoming better each month. Could a mod, please move this to suggestions - thanks. 0 Quote Link to comment Share on other sites More sharing options...
Nick Posted February 4, 2008 Share Posted February 4, 2008 Why have auto-renew turned on at the registrar level? This means if a customer doesn't want to renew and doesn't pay it'll renew anyway, leaving you out of pocket. Turn that off and there's your problem solved. 0 Quote Link to comment Share on other sites More sharing options...
isdoo Posted February 4, 2008 Author Share Posted February 4, 2008 Not true. If your client has auto-billing or has a credit on his account then the domain will be renewed. Which is correct surely? If a client has auto-billing or a credit he has no way to cancel a domain - if we cannot provide a decent way for a client to cancel his domain, then he might have just cause to say 'I didn't want the domain renewed, please refund me' If we do not auto renew then the client would not be happy if we missed manually renewing for any reason and the domain was lost. The ONLY way around this issue (as far as I can tell) is to enable the client to be able to ask for the domain to be cancelled and not renewed. If you know of a better way, please explain - I do not have auto-renew set at the registrar. Many thanks. 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted February 4, 2008 Share Posted February 4, 2008 If your client has auto-billing or has a credit on his account then the domain will be renewed. Which is correct surely? Yup this is correct. None of our customers have complained yet, but I'm sure it's only a matter of time before someone is charged for renewing a domain they didn't want us to. Anyway, I spoke to Matt about this and he said that it will be included in a future version 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted February 5, 2008 Share Posted February 5, 2008 Clients marking domains as "not to renew" is a coming feature in a future release 0 Quote Link to comment Share on other sites More sharing options...
isdoo Posted February 5, 2008 Author Share Posted February 5, 2008 Hope so 0 Quote Link to comment Share on other sites More sharing options...
webhostireland Posted February 5, 2008 Share Posted February 5, 2008 excellent news thanks Matt ! 0 Quote Link to comment Share on other sites More sharing options...
Troy Posted February 5, 2008 Share Posted February 5, 2008 In the meantime, in our renewal reminder emails we explain to the customer that is he does not want to renew the domain, he should reply to the renewal reminder and request that we marked it canceled. At least that way you can hopefully avoid those situations where a domain auto renews and the customer says "Wait, I didn't want that to happen." Unfortunately, it's a weekly occurrence for us, quite a pain to issue refunds and request enom reverse and refund the order. 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted February 6, 2008 Share Posted February 6, 2008 Unfortunately, it's a weekly occurrence for us, quite a pain to issue refunds and request enom reverse and refund the order. Save yourself all the work - turn *off* autorenewal at the registrar, and only renew when the client pays - then if they dont want to renew a domain, they just dont pay for it ? 0 Quote Link to comment Share on other sites More sharing options...
chickendippers Posted February 6, 2008 Share Posted February 6, 2008 If you have credit card payments (or some other form of auto-payment module) that automatically pay invoices, the domain will be renewed regardless of any auto-renew feature at the registrar. 0 Quote Link to comment Share on other sites More sharing options...
isdoo Posted February 7, 2008 Author Share Posted February 7, 2008 Likewise if the client has a credit on his account. 0 Quote Link to comment Share on other sites More sharing options...
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