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[From the Blog] Feature Spotlight: Ticket Closure Controls


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  • WHMCS Community Manager
feature-spotlight-ticket-closure-control

This idea originated from a discussion in our community and then a feature request thread. That request received over 100 votes, and in WHMCS 8.11, we are pleased to have been able to deliver it. The example provided originally was that the requestor wanted a way to prevent clients from closing tickets that had been opened internally by the abuse department. This is because they often require action by the client, and are not resolved until such action has occurred. Another commenter shared...

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