jnet Posted January 26, 2008 Share Posted January 26, 2008 hi guys I am confused. download center I chose that only those who have purchased my products be able to see the contents of my folder in download center then I login as a client who has purchased my product before and his payment has been confirmed but folder still can not be accessed! is this a bug or I did not get it? 0 Quote Link to comment Share on other sites More sharing options...
jnet Posted January 26, 2008 Author Share Posted January 26, 2008 any body? please 0 Quote Link to comment Share on other sites More sharing options...
rodeoXtreme Posted January 26, 2008 Share Posted January 26, 2008 I'm not sure if it is a bug or not. We have not had any problems until the other day when we had a client upgrade from a shared account to a reseller account and could not download a file. I disabled the download when purchased until we can find out why. We still have the client only button checked, however. 0 Quote Link to comment Share on other sites More sharing options...
jnet Posted January 27, 2008 Author Share Posted January 27, 2008 well I have been playing around and I can not find a solution. any body else has this problem? 0 Quote Link to comment Share on other sites More sharing options...
gismo Posted January 27, 2008 Share Posted January 27, 2008 well I have been playing around and I can not find a solution. any body else has this problem? Yes i have the same problem. Nothing is showning when logged in as client. 0 Quote Link to comment Share on other sites More sharing options...
jnet Posted February 1, 2008 Author Share Posted February 1, 2008 how can I fix it? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Developer WHMCS Andrew Posted February 1, 2008 WHMCS Developer Share Posted February 1, 2008 You need to select the downloads a customer can access when having a specific product. In the product itself there is a downloads option to enable the downloads 0 Quote Link to comment Share on other sites More sharing options...
jnet Posted February 1, 2008 Author Share Posted February 1, 2008 In the product itself there is a downloads option to enable the downloads thanks but sorry could not find that can you give me more detail please? 0 Quote Link to comment Share on other sites More sharing options...
PPH Posted February 1, 2008 Share Posted February 1, 2008 OK the product you want them to be able to download needs Product Download Tick this box if this download can only be downloaded after a product purchase Then go to the product you set up to the other tab and look for Product Downloads Use Ctrl+Click to select multiple downloads and the downloads available will be in the box to highlight. The customer will then need to login to their client area and under products they can download the item. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Developer WHMCS Andrew Posted February 1, 2008 WHMCS Developer Share Posted February 1, 2008 OK the product you want them to be able to download needs Product Download Tick this box if this download can only be downloaded after a product purchase Then go to the product you set up to the other tab and look for Product Downloads Use Ctrl+Click to select multiple downloads and the downloads available will be in the box to highlight. The customer will then need to login to their client area and under products they can download the item. similar to what I would have said 0 Quote Link to comment Share on other sites More sharing options...
jnet Posted February 3, 2008 Author Share Posted February 3, 2008 thankkkkkkkkkkkkkkkssssssssss a bunccccccccccccccchhhhhhhhhhh:lol: 0 Quote Link to comment Share on other sites More sharing options...
jnet Posted February 3, 2008 Author Share Posted February 3, 2008 NOOOOOOOOOOOOOOOOOOOO It is not working man! Have you tried it? it is simply not working:? 0 Quote Link to comment Share on other sites More sharing options...
jnet Posted February 3, 2008 Author Share Posted February 3, 2008 please some body give feed back how can this be solved I need to put some materials for my customers:? 0 Quote Link to comment Share on other sites More sharing options...
PPH Posted February 3, 2008 Share Posted February 3, 2008 Yes I have tried it and it works and has since it's introduction. 0 Quote Link to comment Share on other sites More sharing options...
Jordan Posted February 3, 2008 Share Posted February 3, 2008 jnet, you have to edit your products/services for the service/product they just upgraded to, and then go to the tab which allows you to make the download options. You will have to add the download to each product/service, so that if user x has option a but upgrades to option b, either of those will have the download available with it. If you don't add the download to a product, they're not going to have access to it. 0 Quote Link to comment Share on other sites More sharing options...
jnet Posted February 4, 2008 Author Share Posted February 4, 2008 Thanks guys this is what I am doing but do not understand what is wrong please see the photo am I wrong now? 0 Quote Link to comment Share on other sites More sharing options...
Jordan Posted February 4, 2008 Share Posted February 4, 2008 ^ If that's what you did in your pictures, that's what should be appearing. Please make sure that you have the download checked for ALL of the packages that it applies to (namely the one your client upgraded to.) 0 Quote Link to comment Share on other sites More sharing options...
jnet Posted February 4, 2008 Author Share Posted February 4, 2008 very strange. look I set the download page exactly at picture 1 I go to product page and do exactly as picture 2 then I go to my clients and register a new client, make an order for a product which I have set to have access to a file then I add payment and make the client active I login as client but see nothing in the folder NOOOOOOOWWWWW I am Confused? is there any movie tutorial out there? 0 Quote Link to comment Share on other sites More sharing options...
dr2web Posted March 10, 2008 Share Posted March 10, 2008 I have the same exact problem, and that is exactly how I have it setup. I either have to show it to everyone or noone. For some reason the download never appears for the customer to download. 0 Quote Link to comment Share on other sites More sharing options...
dr2web Posted March 10, 2008 Share Posted March 10, 2008 OK nevermind... I figured it out. It does not show up in the download section. It actually shows up in the pruduct details. So it was just a matter of looking in the right place. WOW, now that is powerful I think I like it. I am still on the trial of this software, but Imust say that with the templates the way that they are, and the stability. It appears to be the best one that I have seen. I have tried Modernbill, LPanel, AutoPilot, AWBS, and a few others. These guys are right on track. Admin's/Developers keep it up! 0 Quote Link to comment Share on other sites More sharing options...
dr2web Posted March 10, 2008 Share Posted March 10, 2008 very strange. look I set the download page exactly at picture 1I go to product page and do exactly as picture 2 then I go to my clients and register a new client, make an order for a product which I have set to have access to a file then I add payment and make the client active I login as client but see nothing in the folder NOOOOOOOWWWWW I am Confused? is there any movie tutorial out there? Try looking in the product details. I finally thought to look in there and it was sitting there the entire time. Not sure why it doesn't appear in the Download folder. 0 Quote Link to comment Share on other sites More sharing options...
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