Dropdown custom field question

[SamS1]

Hi there,

We created a custom field for clients to tell us how they found us during the order process and in the past there used to be a 'none' field that was not considering a valid option and clients would have to pick one of the choices we set up. That doesn't seem to be working anymore. Now 'none' or whatever the first choice gets treated like a valid response. Any insights would be appreciated.

 

[jesse628wallick]

Hello.

 

It sounds like you’re encountering an issue with the ‘none’ option in your custom field within WHMCS. This could be due to a recent update or change in the WHMCS system that has affected how custom fields are validated.

One possible solution is to check if there have been any changes to the validation rules for custom fields. You can do this by navigating to Configuration > System Settings > Custom Fields in WHMCS and reviewing the settings for the specific custom field. Ensure that the ‘none’ option is not set as a default value and that the field is marked as required, which should prompt clients to select a valid option.

If this doesn’t resolve the issue, it might be helpful to look into recent updates or community discussions for similar issues. For instance, after certain updates, some users have reported that disabling and re-enabling custom fields and making small changes, like removing spaces after commas, can sometimes resolve similar problems.

If you continue to face difficulties, consider reaching out to WHMCS support for more personalized assistance. They may provide insights specific to your version and setup, or there might be a patch or workaround available for this issue.