bananacy Posted March 13 Share Posted March 13 Hello, I'm facing issue where most of my plans cannot be added to cart. see screenshots, It seems to be the ones with multiple billing cycles. It throws error: Please correct the following errors before continuing: The username field is required. https://ibb.co/CVGbYT0 https://ibb.co/Bnp5Pv3 any ideas? I am on latest 8.9, Cleared all caches, Tested various themes. thanks J 0 Quote Link to comment Share on other sites More sharing options...
RadWebHosting Posted March 13 Share Posted March 13 First thing I would check is that the products do not have a custom field configured with "required" tick box. 0 Quote Link to comment Share on other sites More sharing options...
bananacy Posted March 19 Author Share Posted March 19 After some troubleshooting, it seems products that have multiple billing options ( monthly, yearly etc) are not working for me, unable to add to cart . I am given option to select billing cycle, but then it says: Please correct the following errors before continuing: The username field is required. 0 Quote Link to comment Share on other sites More sharing options...
bananacy Posted March 19 Author Share Posted March 19 (edited) I created new products from scratch for testing. One billing cycle option works. Also updated to php8.1 Edited March 19 by bananacy 0 Quote Link to comment Share on other sites More sharing options...
bananacy Posted March 29 Author Share Posted March 29 (edited) Where can i get support for this? I am on namecheap reseller plan and they can't figure it out. Plans with with more than one billing option cannot be added to cart. I just did a forceful upgrade to 8.9 Softaculous and still same issue Edited March 29 by bananacy 0 Quote Link to comment Share on other sites More sharing options...
RadWebHosting Posted April 5 Share Posted April 5 You definitely have the Username custom field set or this product is a "VPS/Dedicated" product type, and your orderform template has hidden this input field. Would need to know more details regarding your server module that is assigned for this product where this error occurs. If you provide a link to your WHMCS, we could also assess some aspects of your orderform template. 0 Quote Link to comment Share on other sites More sharing options...
bananacy Posted April 5 Author Share Posted April 5 It only happens when i have two payment cycles monthly + yearly (or other), if i only set one , the cart works. That's the only difference. There are no custom fields. I tested logged in and as guest. 0 Quote Link to comment Share on other sites More sharing options...
RadWebHosting Posted April 19 Share Posted April 19 Out of curiosity, what is the Product Type (Hosting, Reseller, VPS/Dedicated, Other)? Does this issue persist with all order form templates? 0 Quote Link to comment Share on other sites More sharing options...
bananacy Posted April 19 Author Share Posted April 19 It's Hosting. And yes all templates and themes. My license is through namecheap, will whmcs support me? 0 Quote Link to comment Share on other sites More sharing options...
RadWebHosting Posted April 19 Share Posted April 19 Since it's a custom server module, it's likely they will request you to disable all custom files, modules, and templates, so you may want to contact the developer of the module for assistance. 0 Quote Link to comment Share on other sites More sharing options...
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