Moataz Posted March 3 Share Posted March 3 Greetings, I have recently integrated ResellerClub and DomainNameAPI as registrars, and everything was functioning smoothly until one of our customers placed two orders with identical domains. Since then, we've encountered an issue where we are unable to register new domains. Whenever we attempt to accept a domain registration order or initiate a domain registration, we encounter the following error message: "Registrar Error Message, Reason for failure not available." Could you please advise on the cause of this error and guide in resolving it? Your assistance is greatly appreciated. attached a screenshot of the error Thank you in advance. 0 Quote Link to comment Share on other sites More sharing options...
RadWebHosting Posted March 7 Share Posted March 7 Which registrar module is this? That error message leaves a bit to be desired. 0 Quote Link to comment Share on other sites More sharing options...
Evolve Web Hosting Posted March 7 Share Posted March 7 @Moataz You have to select a Registrar from the dropdown before clicking Accept Order 0 Quote Link to comment Share on other sites More sharing options...
Moataz Posted March 10 Author Share Posted March 10 On 3/7/2024 at 6:29 PM, radwebhosting said: Which registrar module is this? That error message leaves a bit to be desired. resellerclub with testing enabled 0 Quote Link to comment Share on other sites More sharing options...
Moataz Posted March 10 Author Share Posted March 10 On 3/7/2024 at 8:32 PM, Evolve Web Hosting said: @Moataz You have to select a Registrar from the dropdown before clicking Accept Order yeah sure, i selected resellerclub as registrar 0 Quote Link to comment Share on other sites More sharing options...
Evolve Web Hosting Posted March 11 Share Posted March 11 @Moataz the dropdown in your screenshot says 'none' for the registrar. Have you turned on module logging? 0 Quote Link to comment Share on other sites More sharing options...
Moataz Posted March 11 Author Share Posted March 11 (edited) 10 hours ago, Evolve Web Hosting said: @Moataz the dropdown in your screenshot says 'none' for the registrar. Have you turned on module logging? i already selected reselelrclub as registerar, the screen above the result after clicking on accept order yeah i am enabling module logging and the same message is returned by reseelerclub, whmcs is sending the request as expected please be aware that when i use resellerclub API outside whmcs it works I want to share the module logs with you but unfortunately I reset it Edited March 11 by Moataz 0 Quote Link to comment Share on other sites More sharing options...
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