BigGainz Posted February 17, 2024 Share Posted February 17, 2024 I hosted a help tutorial video on my domain for my customers. I have used the video embed option in a knowledge base post to share it to them with, for some reason the video just shows as a blank video for them though. Has anyone else seen this and what fix have you found to work? 0 Quote Link to comment Share on other sites More sharing options...
Remitur Posted February 19, 2024 Share Posted February 19, 2024 Hosting videos on your own server is always a mess, and there are a number of different reasons why it does not work, or why it stops working, or it works badly... The best fix? Publish your video on YouTube and embed it. 1 Quote Link to comment Share on other sites More sharing options...
Anayas Posted Tuesday at 07:26 PM Share Posted Tuesday at 07:26 PM I’ve run into this issue before when trying to self-host videos. Sometimes, it's a problem with the file format or the way the server handles video streaming. 0 Quote Link to comment Share on other sites More sharing options...
Anayas Posted 3 hours ago Share Posted 3 hours ago (edited) If your hosting provider has strict bandwidth limits, that could also cause playback issues for your users. Uploading to YouTube or Vimeo and embedding the video is usually the easiest workaround, but if you prefer to keep it hosted on your own domain, make sure your server settings allow proper video MIME types. If you need to convert your video to a more compatible format, check out this https://www.movavi.com/image-converter/png-converter.html. It also supports various file type conversions, which has helped me a few times. Edited 3 hours ago by Anayas 0 Quote Link to comment Share on other sites More sharing options...
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