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Order notifications before payment


Chad

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The order process (cart.php) is getting ridiculous. I constantly get new order notifications for orders that have not even been paid for, they're even bogus orders to say the least. This should be fixed. The order should not be marked complete as a new order until a payment is made. Otherwise, why should it be an order that is unpaid? Illogical.

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  • WHMCS CEO

WHMCS doesn't have intelligence so it can't tell a bogus order from a real order. MaxMind is designed to do that however based on the details a user enters and then if it appears to be fraudulent it can set the status to Fraud automatically and WHMCS will then not allow payment to be made.

 

Regarding orders not being marked as complete until paid, that is exactly how it works. An order will remain Pending in status until payment is made. If an order hasn't been paid within a few days you might choose you want to delete it. The customer can login and pay to activate their order any time from the client area.

 

Matt

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