Damo Posted August 24, 2023 Share Posted August 24, 2023 Hello, The payment gateway already returns the reason for the decline payment (as seen in the gateway log). How do display this in the email that the client receives? Status => declined Decline Reason => Your card has insufficient funds. error => Your card has insufficient funds. It can also be a reason of expired, reported lost/stolen etc. When paying in person this information is displayed on the terminal and print out. We would like to make this transparent to the customer so they can take the appropriate action and not need to contact us. 0 Quote Link to comment Share on other sites More sharing options...
Evolve Web Hosting Posted August 24, 2023 Share Posted August 24, 2023 @Damo I posted a similar question 5 years ago https://requests.whmcs.com/idea/add-transaction-response-to-payment-failed-email Guess it's low priority to WHMCS team members Most of our issues are an incorrect billing address so for now, I edited the language override file 0 Quote Link to comment Share on other sites More sharing options...
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