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Wrong Server Name on Hooks

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When i try to use API for create a ticket through hooks, then its showing server_name is missing. In Log Report its throwing Blank content in 


I checked it with phpinfo and its showing correct server name. 

Is there any update required on configuration.php.????

How to solve this issue.?






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  • 2 weeks later...

The $_SERVER variables are only set when a page runs from the web server, as they're part of the Apache API.  So nothing in the $_SERVER[] will be set when code runs outside the webserver.  When you run a script from hooks, it's nice to log that's what's happened, may help someone understand the context of what is happening in the future (and thus save them time).  You could use something like:

$servername = $_SERVER['SERVER_NAME'] ?? 'cron/backend';

It would be even nicer to be able to say whether it came from a backend api or cron.

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